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IT Helpdesk Services

Our IT help desk services are comprised of certified, India - based IT professionals. Much more than a traditional support desk, AKAL’s IT help desk services provide our customers with professional and immediate help desk support without the costly overhead of onshore services. Our IT help desk services are available via phone, email, web chat, or our secure web portal.

Leverage Specialized IT Help Desk Services for Your Business

AKAL offers three unique IT help desk services and helpdesk support options for organizations of all sizes requiring a full- or part-time support desk, an application or customer service desk, or a comprehensive technical service resource center. These IT help desk services include:

24x7 Support IT Help Desk Support

Truly unlimited 24x7 live IT Help Desk services are available in our Support plans. Our IT Help Desk is staffed around the clock with certified technical network team is available to provide you with immediate assistance.

Outsourced Help Desk

We know how to run a busy help desk. And we are confident that we can run yours. An outsourced help desk keeps your business running smoothly. Akal can provide a full or part-time outsourced help desk service, application support center or service desk for your own employees or organizational needs. Free up valuable resources with our outsourced help desk services.

Private Labeled Help Desk

Whether your customers need technical, product, or application support, the Akal IT Help Desk support service can be branded and tailored to meet your specific requirements.

Benefits

  • Guaranteed Customer Satisfaction at Akal Infosys Ltd
    Customer Satisfaction
  • Guaranteed Service Level Agreements at Akal Infosys Ltd
    Guaranteed Service Levels (SLA)
  • Quick First Response Time at Akal Infosys Ltd
    30 Minute First Response Time
  • Fast Resolution Time at Akal Infosys Ltd
    4 Hour Resolution Time*
  • Quick Answer Time at Akal Infosys Ltd
    1 Minute Answer Time*
  • High First Contact Resolution at Akal Infosys Ltd
    75% First Contact Resolution
HELP DESK SERVICES
  • Service And Incident Management
  • Transparency And Monthly
  • Reporting
  • Simplified Asset Management
  • Service Level Escalation
  • Online Ticketing
  • Portal
  • Extended Help Desk Hours
OUR EXPERTISE
  • Knowledgeable, certified, in-house staff with technical experiences ranging from 3 to 20 years.
  • Unlimited 24×7 coverage
  • Single Point L1, L2 & L3 Support ranging from desktop issues to complex network & server troubleshooting.
  • Powerful remote support & monitoring tools.
  • Team leader and project manager provided
  • Multi-technology support
  • Complete trouble ticket tracking and reporting solution
  • Web-based incident reporting and status tools for end users